Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Reach out to our team — we're here to help.

Create your free account — Free while Klinky is early

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General Questions

What is Klinky?

Klinky is an A/B testing link shortener. Unlike traditional link shorteners that send all visitors to the same destination, Klinky lets you split traffic between multiple URLs, track which performs best, and manually optimize your campaigns.

Who is Klinky for?

Klinky is designed for:

• Marketers running A/B tests on campaigns
• Growth teams optimizing conversion funnels
• E-commerce testing product pages and offers
• SaaS companies improving trial signups
• Agencies managing multiple client campaigns
• Developers building link management into applications

How is Klinky different from Bitly or other shorteners?

Feature	Traditional Shorteners	Klinky
Basic shortening	Yes	Yes
Click tracking	Yes	Yes
A/B testing	No	Yes
Conversion tracking	Limited	Yes
Winner recommendations	No	Yes
Geo-routing	Limited	Yes
API access	Limited	Full

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Getting Started

How do I create my first link?

1. Sign up at app.klinky.io
2. Click "New Link" in your dashboard
3. Enter a name and optional custom slug
4. Add at least two variants with destination URLs
5. Set traffic weights (must sum to 100%)
6. Click "Create Link"

Your link is immediately live at https://klinky.io/your-slug

Do I need technical skills to use Klinky?

No. The dashboard is designed for non-technical users. However, some features like conversion tracking require adding a small code snippet to your website (similar to Google Analytics).

Is Klinky free while it is early?

Yes. Klinky is currently free while the product is early. Your dashboard shows the limits available on your account, including link, click, variant, analytics, and API access status.

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Links and Variants

How many variants can I test?

Your dashboard shows how many variants are available for your account. Start with two clear destinations so the comparison stays readable.

Can I change a link after creating it?

Yes, you can edit:

• Link name
• Variant URLs
• Traffic weights
• Winner recommendation settings
• Geo-routing rules

You cannot change the slug (short URL) after creation, as this would break existing shares.

What happens if I delete a link?

Deleted links:

• Immediately stop working (visitors see "Link not found")
• Preserve all analytics data
• Cannot be recovered

Consider pausing instead of deleting if you might need the link again.

Can I use my own domain?

Branded link practices are available through careful naming, organization, and destination management:

• Branded short links (yourbrand.co/offer)
• Multi-client reporting workflow
• SSL certificate included

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A/B Testing

How does traffic splitting work?

Klinky uses weighted random assignment. If you set 50/50 weights:

• Each visitor has a 50% chance of seeing either variant
• Distribution approaches 50/50 as traffic increases
• Small variations are normal, especially with low traffic

How long should I run a test?

Minimum guidelines:

• 100 clicks per variant before drawing strong conclusions
• One full week to account for day-of-week effects
• One business cycle for B2B (often 2-4 weeks)

Stopping too early leads to false conclusions.

What is enough evidence?

Evidence review means comparing variant results after enough clicks and conversions have accumulated. Treat recommendations as guidance, then use your own judgment before changing traffic weights.

Example:

• Variant A: 5% conversion rate
• Variant B: 7% conversion rate
• With 1,000 clicks each, this difference is easier to trust
• With 100 clicks each, it's likely just noise

Can I run multiple tests at once?

Yes, create separate links for each test. However, avoid testing the same audience simultaneously with conflicting tests, as this can contaminate results.

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Conversion Tracking

What counts as a conversion?

You define what a conversion means for your business:

• Purchase completed
• Form submitted
• Account created
• Newsletter signup
• Any action you value

How do I set up conversion tracking?

1. Go to your link settings
2. Copy the tracking pixel code
3. Paste it on your conversion page (thank you, confirmation, etc.)
4. The pixel fires when visitors reach that page
5. Klinky attributes the conversion to the original click

View detailed setup guide — Step-by-step instructions

Why aren't my conversions showing?

Common issues:

• Pixel not installed on the correct page
• Pixel code modified or incomplete
• Visitor cleared cookies between click and conversion
• Conversion happened outside the attribution window (30 days)

Troubleshooting:

1. Check browser console for JavaScript errors
2. Test the full flow yourself
3. Verify the pixel fires using browser dev tools
4. Allow 1-2 minutes for data to sync

What is the attribution window?

Klinky attributes conversions within:

• 30 days via cookie
• 24 hours via IP fallback (if cookies disabled)

This means if someone clicks your link and converts within 30 days, it's counted.

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Geo-Routing

How does geo-routing work?

Klinky detects the visitor's country from their IP address and routes them according to your rules:

US visitor → US store
UK visitor → UK store
Other → Global store

What country codes should I use?

Use ISO 3166-1 alpha-2 codes (2 letters):

Code	Country
US	United States
GB	United Kingdom
DE	Germany
FR	France
CA	Canada
AU	Australia
JP	Japan

Full list

Can I route by state or city?

Currently, Klinky supports country-level routing only. For more granular control, use multiple links with different targeting.

Why is geo-routing not working for some visitors?

Some visitors may be routed to the default variant due to:

• VPN usage (appears to be in different country)
• Private DNS services
• Mobile carriers using centralized IP ranges
• Privacy settings blocking geolocation

Always provide a sensible default variant.

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Winner Recommendations

How does winner recommendation work?

When enabled:

1. Klinky tracks conversion rates for each variant
2. Shows whether there is enough evidence to trust the comparison
3. Recommends a winner when one variant meaningfully outperforms the other
4. Lets you decide whether to adjust traffic weights

What threshold should I set?

The threshold is the minimum clicks required before reviewing a winner recommendation:

Conversion Rate	Recommended Threshold
1-2%	500+ clicks
3-5%	200+ clicks
5-10%	100+ clicks
10%+	50+ clicks

Higher thresholds reduce false positives but take longer.

Can I disable winner recommendation after enabling it?

Yes, you can toggle winner recommendation on or off at any time. If disabled, traffic follows your specified weights.

What if I disagree with the winner recommendation?

You can:

1. Manually adjust traffic weights
2. Disable winner recommendation and manage manually
3. Create a new test with different variants

Winner recommendation is a tool, not a mandate. Use your judgment.

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API and Integrations

Do you have an API?

Yes. The Klinky API allows you to:

• Create and manage links
• Retrieve analytics data
• Manage API keys
• Automate workflows

See the API documentation for details.

Get API access — Requires API keys to be enabled for your account

How do I know if API access is enabled?

Open Settings > API Keys in the dashboard. If key creation is available, your account can use the public API. The API response headers show the current hourly rate limit.

How do I get an API key?

1. Log in to your dashboard
2. Go to Settings > API Keys
3. Click "Create New Key"
4. Copy the key immediately (shown only once)

Can I integrate with Zapier/Make?

API workflows are on the roadmap. For now, use the API with their webhook modules:

1. Create a webhook in Zapier/Make
2. Use HTTP requests to call Klinky API
3. Parse responses for your workflow

Do you have a WordPress plugin?

Not yet. For WordPress sites:

• Use the dashboard to create links
• Install the conversion pixel manually
• Use a header/footer plugin for pixel placement

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Analytics and Data

How accurate is the data?

Klinky aims for high accuracy but some factors affect precision:

• Bot filtering (some bots may slip through)
• Privacy tools (ad blockers, VPNs)
• Cross-device journeys (attribution challenges)

Data is suitable for optimization decisions but may not match other tools exactly.

How long is data retained?

Data retention depends on the access configured for your account. Export important campaign data when you need a durable offline record.

Can I export my data?

Yes. Export options include:

• CSV download from dashboard
• API access for programmatic export
• Reporting workflows

Why do my numbers differ from Google Analytics?

Common reasons for discrepancies:

• Different bot filtering
• Different attribution models
• Timezone handling
• Sampling in GA
• Ad blockers affecting one tool more

Both tools are accurate within their methodologies. Use consistent tools for comparisons.

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Accounts and Limits

How do I change account limits?

Contact support if your campaign needs more links, traffic, variants, or API capacity than your dashboard currently shows.

What happens if I exceed my click limit?

Links remain active, but:

• Additional clicks may be throttled
• You'll receive a notification to review account limits
• Analytics continue tracking

Contact support if you expect a campaign to exceed the available account limits.

Do you offer paid billing?

Public self-serve billing is not shown while Klinky is early. Contact support for account-limit questions.

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Security and Privacy

Is my data secure?

Yes. Klinky implements:

• SSL/TLS encryption for all traffic
• Encrypted data storage
• Periodic security reviews

Do you sell my data?

No. Klinky does not sell user data to third parties. We use data only to provide and improve our service.

See our Privacy Policy for details.

What data do you collect from visitors?

For click analytics, we collect:

• IP address (anonymized)
• User agent (browser/device info)
• Referrer URL
• Timestamp
• Country (derived from IP)

We do not collect personally identifiable information without consent.

Does Klinky support GDPR-conscious workflows?

Klinky is designed to support privacy-aware use. Features include:

• Data export workflows
• Deletion workflows
• Cookie consent compatible tracking setup

Contact support for privacy documentation.

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Troubleshooting

My link shows "Not Found"

Possible causes:

• Link was deleted
• Link is paused
• Slug was mistyped
• Account limits have been reached

Check your dashboard to verify link status.

Links are loading slowly

Klinky uses global edge caching for fast redirects. If you experience slowness:

• Check your destination URL speed
• Verify no redirect chains exist
• Contact support if persistent

I can't log in

Try these steps:

1. Reset your password
2. Check spam folder for reset email
3. Clear browser cookies
4. Try incognito/private window
5. Contact support if still stuck

The dashboard isn't loading

1. Check status.klinky.io for outages
2. Clear browser cache
3. Try a different browser
4. Disable browser extensions
5. Contact support with browser console errors

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Getting Help

How do I contact support?

• Email: support@klinky.io
• Dashboard: Click "Help" in the navigation
• Response time: Usually within 24 hours

Do you offer email support?

Email support is available for product and account questions.

Is there a community forum?

Not yet. For now:

• Check this documentation
• Email support with questions
• Follow @klinkyio for updates

Can I request a feature?

Yes. Email support@klinky.io with:

• Feature description
• Use case
• Why it matters to you

We prioritize based on customer demand.

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Roadmap

What's coming next?

Planned features include:

• Branded link practices
• Zapier/Make API workflows
• Webhook notifications
• Advanced segmentation
• Team permissions
• Agency workflows

Follow our changelog for updates.

Can I beta test new features?

Yes. Email support to join our beta program. Benefits:

• Early access to features
• Direct input on development
• Beta tester recognition

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Still Have Questions?

We're here to help. Reach out to support@klinky.io and we'll get back to you within 24 hours.

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