Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Reach out to our team — we're here to help.

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General Questions

What is Klinky?

Klinky is an A/B testing link shortener. Unlike traditional link shorteners that send all visitors to the same destination, Klinky lets you split traffic between multiple URLs, track which performs best, and automatically optimize your campaigns.

Who is Klinky for?

Klinky is designed for:

• Marketers running A/B tests on campaigns
• Growth teams optimizing conversion funnels
• E-commerce testing product pages and offers
• SaaS companies improving trial signups
• Agencies managing multiple client campaigns
• Developers building link management into applications

How is Klinky different from Bitly or other shorteners?

Feature	Traditional Shorteners	Klinky
Basic shortening	Yes	Yes
Click tracking	Yes	Yes
A/B testing	No	Yes
Conversion tracking	Limited	Yes
Auto-winner detection	No	Yes
Geo-routing	Limited	Yes
API access	Limited	Full

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Getting Started

How do I create my first link?

1. Sign up at app.klinky.io
2. Click "New Link" in your dashboard
3. Enter a name and optional custom slug
4. Add at least two variants with destination URLs
5. Set traffic weights (must sum to 100%)
6. Click "Create Link"

Your link is immediately live at https://klinky.io/your-slug

Do I need technical skills to use Klinky?

No. The dashboard is designed for non-technical users. However, some features like conversion tracking require adding a small code snippet to your website (similar to Google Analytics).

Is there a free plan?

Yes. The free plan includes:

• 10 links
• 1,000 clicks per month
• 2 variants per link
• Basic analytics

Upgrade for more links, clicks, variants, and advanced features.

Compare all plans — Find the right fit for your needs

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Links and Variants

How many variants can I test?

Plan	Variants per Link
Free	2
Starter	3
Growth	5
Scale	5

Can I change a link after creating it?

Yes, you can edit:

• Link name
• Variant URLs
• Traffic weights
• Auto-winner settings
• Geo-routing rules

You cannot change the slug (short URL) after creation, as this would break existing shares.

What happens if I delete a link?

Deleted links:

• Immediately stop working (visitors see "Link not found")
• Preserve all analytics data
• Cannot be recovered

Consider pausing instead of deleting if you might need the link again.

Can I use my own domain?

Custom domains are available on Scale plans. Contact support to set up:

• Branded short links (yourbrand.co/offer)
• Full white-label experience
• SSL certificate included

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A/B Testing

How does traffic splitting work?

Klinky uses weighted random assignment. If you set 50/50 weights:

• Each visitor has a 50% chance of seeing either variant
• Distribution approaches 50/50 as traffic increases
• Small variations are normal, especially with low traffic

How long should I run a test?

Minimum guidelines:

• 100 clicks per variant for statistical validity
• One full week to account for day-of-week effects
• One business cycle for B2B (often 2-4 weeks)

Stopping too early leads to false conclusions.

What is statistical significance?

Statistical significance means the observed difference between variants is likely real, not random chance. Klinky uses a 95% confidence level (industry standard).

Example:

• Variant A: 5% conversion rate
• Variant B: 7% conversion rate
• With 1,000 clicks each, this difference is significant
• With 100 clicks each, it's likely just noise

Can I run multiple tests at once?

Yes, create separate links for each test. However, avoid testing the same audience simultaneously with conflicting tests, as this can contaminate results.

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Conversion Tracking

What counts as a conversion?

You define what a conversion means for your business:

• Purchase completed
• Form submitted
• Account created
• Newsletter signup
• Any action you value

How do I set up conversion tracking?

1. Go to your link settings
2. Copy the tracking pixel code
3. Paste it on your conversion page (thank you, confirmation, etc.)
4. The pixel fires when visitors reach that page
5. Klinky attributes the conversion to the original click

View detailed setup guide — Step-by-step instructions

Why aren't my conversions showing?

Common issues:

• Pixel not installed on the correct page
• Pixel code modified or incomplete
• Visitor cleared cookies between click and conversion
• Conversion happened outside the attribution window (30 days)

Troubleshooting:

1. Check browser console for JavaScript errors
2. Test the full flow yourself
3. Verify the pixel fires using browser dev tools
4. Allow 1-2 minutes for data to sync

What is the attribution window?

Klinky attributes conversions within:

• 30 days via cookie
• 24 hours via IP fallback (if cookies disabled)

This means if someone clicks your link and converts within 30 days, it's counted.

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Geo-Routing

How does geo-routing work?

Klinky detects the visitor's country from their IP address and routes them according to your rules:

US visitor → US store
UK visitor → UK store
Other → Global store

What country codes should I use?

Use ISO 3166-1 alpha-2 codes (2 letters):

Code	Country
US	United States
GB	United Kingdom
DE	Germany
FR	France
CA	Canada
AU	Australia
JP	Japan

Full list

Can I route by state or city?

Currently, Klinky supports country-level routing only. For more granular control, use multiple links with different targeting.

Why is geo-routing not working for some visitors?

Some visitors may be routed to the default variant due to:

• VPN usage (appears to be in different country)
• Private DNS services
• Mobile carriers using centralized IP ranges
• Privacy settings blocking geolocation

Always provide a sensible default variant.

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Auto-Winner Detection

How does auto-winner work?

When enabled:

1. Klinky tracks conversion rates for each variant
2. Calculates statistical significance continuously
3. Declares a winner when one variant significantly outperforms (95% confidence)
4. Automatically routes 100% of traffic to the winning variant

What threshold should I set?

The threshold is the minimum clicks required before declaring a winner:

Conversion Rate	Recommended Threshold
1-2%	500+ clicks
3-5%	200+ clicks
5-10%	100+ clicks
10%+	50+ clicks

Higher thresholds reduce false positives but take longer.

Can I disable auto-winner after enabling it?

Yes, you can toggle auto-winner on or off at any time. If disabled after a winner was declared, traffic returns to your specified weights.

What if I disagree with the auto-winner?

You can:

1. Manually adjust traffic weights
2. Disable auto-winner and manage manually
3. Create a new test with different variants

Auto-winner is a tool, not a mandate. Use your judgment.

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API and Integrations

Do you have an API?

Yes. The Klinky API allows you to:

• Create and manage links
• Retrieve analytics data
• Manage API keys
• Automate workflows

See the API documentation for details.

Get API access — Requires Growth plan or higher

What plans include API access?

Plan	API Access	Rate Limit
Free	No	-
Starter	No	-
Growth	Yes	100/hour
Scale	Yes	1,000/hour

How do I get an API key?

1. Log in to your dashboard
2. Go to Settings > API Keys
3. Click "Create New Key"
4. Copy the key immediately (shown only once)

Can I integrate with Zapier/Make?

Direct integrations are on the roadmap. For now, use the API with their webhook modules:

1. Create a webhook in Zapier/Make
2. Use HTTP requests to call Klinky API
3. Parse responses for your workflow

Do you have a WordPress plugin?

Not yet. For WordPress sites:

• Use the dashboard to create links
• Install the conversion pixel manually
• Use a header/footer plugin for pixel placement

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Analytics and Data

How accurate is the data?

Klinky aims for high accuracy but some factors affect precision:

• Bot filtering (some bots may slip through)
• Privacy tools (ad blockers, VPNs)
• Cross-device journeys (attribution challenges)

Data is suitable for optimization decisions but may not match other tools exactly.

How long is data retained?

Plan	Data Retention
Free	30 days
Starter	90 days
Growth	1 year
Scale	2+ years

Export important data before retention limits.

Can I export my data?

Yes. Export options include:

• CSV download from dashboard
• API access for programmatic export
• Scheduled reports (Scale plan)

Why do my numbers differ from Google Analytics?

Common reasons for discrepancies:

• Different bot filtering
• Different attribution models
• Timezone handling
• Sampling in GA
• Ad blockers affecting one tool more

Both tools are accurate within their methodologies. Use consistent tools for comparisons.

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Billing and Plans

How do I upgrade my plan?

1. Go to Settings > Billing
2. Select your new plan
3. Enter payment information
4. Changes take effect immediately

What happens if I exceed my click limit?

Links remain active, but:

• Additional clicks may be throttled
• You'll receive notification to upgrade
• Analytics continue tracking

Upgrade to ensure uninterrupted service.

Can I downgrade my plan?

Yes, you can downgrade at any time. If you exceed the new plan's limits:

• Excess links become read-only
• You may need to delete links to comply

Do you offer refunds?

We offer refunds within 14 days of purchase if you're not satisfied. Contact support to request.

Is there an annual discount?

Yes, annual billing includes 2 months free (17% discount). Select annual billing at checkout.

See all plans — Compare features and pricing

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Security and Privacy

Is my data secure?

Yes. Klinky implements:

• SSL/TLS encryption for all traffic
• Encrypted data storage
• Regular security audits
• SOC 2 compliance (in progress)

Do you sell my data?

No. Klinky does not sell user data to third parties. We use data only to provide and improve our service.

See our Privacy Policy for details.

What data do you collect from visitors?

For click analytics, we collect:

• IP address (anonymized)
• User agent (browser/device info)
• Referrer URL
• Timestamp
• Country (derived from IP)

We do not collect personally identifiable information without consent.

Is Klinky GDPR compliant?

Yes. Features include:

• Data processing agreements
• Right to data export
• Right to deletion
• Cookie consent compatible

Contact support for DPA documentation.

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Troubleshooting

My link shows "Not Found"

Possible causes:

• Link was deleted
• Link is paused
• Slug was mistyped
• Account has billing issues

Check your dashboard to verify link status.

Links are loading slowly

Klinky uses global edge caching for fast redirects. If you experience slowness:

• Check your destination URL speed
• Verify no redirect chains exist
• Contact support if persistent

I can't log in

Try these steps:

1. Reset your password
2. Check spam folder for reset email
3. Clear browser cookies
4. Try incognito/private window
5. Contact support if still stuck

The dashboard isn't loading

1. Check status.klinky.io for outages
2. Clear browser cache
3. Try a different browser
4. Disable browser extensions
5. Contact support with browser console errors

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Getting Help

How do I contact support?

• Email: support@klinky.io
• Dashboard: Click "Help" in the navigation
• Response time: Usually within 24 hours

Do you offer phone support?

Phone support is available for Scale plan customers. Contact your account manager.

Is there a community forum?

Not yet. For now:

• Check this documentation
• Email support with questions
• Follow @klinkyio for updates

Can I request a feature?

Yes. Email support@klinky.io with:

• Feature description
• Use case
• Why it matters to you

We prioritize based on customer demand.

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Roadmap

What's coming next?

Planned features include:

• Custom domains for all plans
• Zapier/Make native integrations
• Webhook notifications
• Advanced segmentation
• Team permissions
• White-label options

Follow our changelog for updates.

Can I beta test new features?

Yes. Email support to join our beta program. Benefits:

• Early access to features
• Direct input on development
• Beta tester recognition

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Still Have Questions?

We're here to help. Reach out to support@klinky.io and we'll get back to you within 24 hours.

Start your free trial today — No credit card required